Technical support via telephone is available during office hours, though we offer downloads and help text via our website to maximise the access our clients have to information and data concerning systems if they need it. Below you will find links to downloads for your server or client as needed, as well as helpful links to other important tools you may need.

Series 3000 FAQ

Q :How do I burn a video CD ?
A :Click Here for quick reference.

Q :Why in play back will a single channel not seem to play (if set to motion rec)?
A :Switch to 16 channel mode and see if other channels are playing.

Q :How do you zoom-in in playback mode?
A :Point and click to specific focus.  Use scroll button on mouse to zoom in.

Q :Image output is abnormal.
A :Please check the camera signal for NTSC or PAL.  USA Standard is NTSC.
Goto DVR Configuration [General] - [Video/Audio Setup] and check the camera type
Also  check Whether camera jack is connected normally.
If it is not any of the above please check if DVR Driver and Graphic Card Driver is                            
installed correctly.

Q :Program is being re-booted along with an error message "Re-booting for system stabilization".
A :Please confirm the followings:
- Can happen when recording HDD is set to C: Drive. Please direct to different HDD.

Q :Motion Detection is activated - even when there is no movement in screen. Why?
A :Motion Detection can be activated - especially when there is noise on screen. Low light situation with a regular/standard cam.  A "day/night" specific cam can be more tolerant towards such conditions.  Please change camera or remove object which cause strong electromagnetic field OR confirm the connection of BNC cable. Motion can be detected if there is a lot of external interference. Please confirm the placement of cam. Adjust MD sensitivity to proper level OR remove moving section from selected MD field.

Q :Failed to initialize DirectSurface / Direct X Initialization Failed
A :Please check the followings:
Please confirm whether DirectX 8.0 or higher version is installed.Please install DirectX  
8.0 or higher version if it is not installed.
If the problem continues even message occurs when the Graphics card is old and does not
support full function of DirectX 8.0. Please exchange Graphics Card.


Q :The DVR does not record when have selected time from [Configuration] - [Schedule].
A :Please check whether you have checked the [Enable the schedule] from [Configuration] ->                     
     [Schedule].
Please confirm whether you have clicked [Motion Recording] from [Configuration] -> [Event].
When use of [Motion Detection Schedule].


Q :The DVR will not record Motion Detection.
A :Please goto DVR [Configuration] - [Event] - [(M)otion Detection]].
Please draw the area you want to check for Motion Dtection. Please confirm whether is clicked.
Full image will be selected if you double click the left mouse button.
The area will be disabled when you double click the right mouse button.

Q :Cannot view the AVI file even though we have converted by using AVI Backup Manager.
A :Please download the 3000 SERIES CODEC Setup file.  CODEC Setup

ETC...

Q : Camera seems to be recording but screen shows camera off?
A : Make sure you logged in as a user with authority to view this camera

Series 2000 FAQ

Q :How many POS can DVR software support, if only one COM port on the machine?
A :With only one COM port available, the DVR software can support one POS only. You can get a serial    
PCI or USB to serial adapter, if more than one POS connect to the machine    


Q :How many PTZ cameras can  DVR software support, if only one COM port on the machine?
A :You can have up to 16 PTZ cameras on  DVR software with only one COM port. The serial
multiplexer is needed in this configuration. Each PTZ is set to a same unique Hardware ID both on the  
PTZ (DIP Switch) and in our DVR software (Setup).        


Q :Why is the download performance of Remote Playback unsteady?
A :This is affected by the bandwidth. If you select all 16 channels and download 10-minute data for each
channel, the file size will be so great that leads to slow transmission speed. But downloading these files
in the LAN environment or using a T3 line is quite fast.


Q :Will the display and recording rate (frames) be affected when the camera resolution is set at 640x480
or 720x480?
A :Yes. When the camera is set at 640x480 or 720x480, causing higher CPU usage and great consumption   
of system resources, the program will automatically adjust these rate(s) to ensure steadiness of its
performance.


Q :How do I setup the POS?
A :Click here.

Still have a technical issue or question? E-mail us!